Tim Karr has been a dedicated Radicom team member for over seven years. Tim’s long-standing career as the Illinois Territory Sales Manager has allowed him to help serve a variety of industries and communities, bringing the Radicom mission to life. We sat down with him to learn more about his background and role—here’s what he had to say:

What does your role as Territory Sales Manager entail?

Day to day I handle sales, prospecting and taking care of existing customers. Right now, I’m excited to have more traveling opportunities due to COVID-19 restrictions being lifted. I’m more of an old school sales guy. I enjoy face to face communication, so it was a little difficult working almost entirely via Zoom, emails and phone calls. I’m thankful to be able to meet in person again.

What led you to work at Radicom and this industry?

I’ve always had an interest in radios and technology. I served in Marine Corps Intelligence for 6 years and worked with radios. I really enjoy meeting people and learning about what they do—that’s why radio sales is the best of both worlds for me. Before Radicom, I had a variety of different sales positions. I was selling metal fabricating parts, toilets, decorative sinks, industrial chemicals, you name it! Overall, I enjoy the sales process and was able to come full circle to tech and radio where I’m the happiest. I saw an ad from Radicom about 7 years ago, responded and I’ve been happy working here ever since!

What does a typical day look like for you?

I have a white eraser board to track my sales process, from quote to completion. That whiteboard and my plethora of sticky notes help me stay organized. During the day I’m following up on calls and checking on products that may be ready to deliver. I like to deliver products locally so I can follow up and let the customer know Radicom is here for them. When I’m out on the road, I do some prospecting as well as some cold calling, but usually I research the FCC database for existing radio systems before visiting. However, I still enjoy the challenge of a complete cold call, walking into a building and seeing how I might be able to solve some of their problems.

What are you most passionate about at work?

For me it is all about helping customers solve problems and trying to keep solutions within their budgets—which is often the challenging part. I ask myself, “what are their pain points and how can I get a solution in a budget that works for them?”

Any favorite projects? Could you share a little about them?

One of my first projects was Rock Valley College in Rockford, Illinois. They had six remote sites along with the main campus that needed to be connected for maintenance purposes. It was challenging but very rewarding. Since that time, they’ve even added another site.

A current challenge is the Chicago Transit Authority. They’re using an aging radio system that we are trying to keep working, while also trying to modernize the radio system to work within their budget. The radios are 10 years past “end of life” – so even trying to find parts is challenging. They have 1,600 busses that run every day. We’d love to update all at once, but the budget is limiting. We are trying to find a solution that will fit their budget while also keeping their current radios communicating with one another.

What activities do you enjoy in your spare time?

My wife and I like outdoor activities like fishing, kayaking, and travelling—all of which we hope to do more of this year.  My cousin’s daughter is graduating high school in Georgia, so we’d like to go there and spend some time with the family. My wife and I were married in Pensacola, Florida 15 years ago so we’d like to revisit when we go down South for the graduation.

Tell us something that others may not know about you.

I’ve been a Certified Concealed Carry Instructor in Illinois for 7 years. I love teaching safe gun handling skills to both beginner and advanced learners.

 

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