At Radicom, our people make our business. That’s how we’ve been providing excellent customer service since 1963. To highlight what makes us the visionary integrator of advanced communication systems, we’re beginning our “Employee Spotlight” series. For our first installation, we’re featuring service manager Rick Wolf.
When did you join the Radicom family? What is it like being the service manager there?
I have been working with Radicom since September of 1982 – almost 39 years now. It has been a great place to work, and I consider my co-workers to be my closest friends.
What does a typical day look like for you?
Originally, my workday was almost exclusively in-house radio bench repairs along with the staging and setup of new system equipment. Now, I typically spend about half of my day working at customer sites on dispatch and 911 systems.
What are you most passionate about at work?
I am most passionate about cultivating the relationships that I have with my customers – some lasting over twenty years. I try to make sure that I address any problems or concerns that they are having in a timely manner and make sure that they know the status of any operational problems. I try to always build redundancies into critical systems so that my customers are not left vulnerable.
What do you love most about your job and working for Radicom?
The wide variety of equipment and systems that we work on always keeps the job fresh and interesting. Working for Radicom has allowed me access to some fascinating customer sites. I’ve worked in the Com Center and operations tower for the CDA (Chicago Department of Aviation) at O’Hare and Midway airports, worked in many Dispatch Centers in northern Illinois and southern Wisconsin, and have had access to skyscraper rooftops and military bases that most people never get to see.
Any favorite projects over the years? Could you share a little about them?
The larger projects, of course, stand out: installing 911 systems at O’Hare and Midway, installing and maintaining county wide communications systems for Walworth County, Wisconsin and Lake County, Illinois, maintaining the mobile radio systems used in over 2000 buses for the Chicago Transit Authority. I remember the cut-over for the 911 telephone system at O’Hare; it had to be done at 2:30 AM to minimize traffic. We were in the Operations Tower overlooking the runways with a beautiful view of Chicago, waiting for the cut, when it started to snow, which delayed the cut-over for almost an hour.
Tell us something that others may not know about you, professionally or personally.
My wife, Cynthia, and I have two beautiful six-year-old Miniature Schnauzers that rule our home. Rosie and Ruby are from the same litter but have completely different personalities. They bring a lot of joy into our lives! We also love to vacation and rockhound in Michigan’s Upper Peninsula.