For 10 years, Jim Knollman has been a valued member of the Radicom team. As a Field Service Technician, Jim’s work is vital to the continued proper functioning of our communication systems. We sat down with him to learn more about his position and his interests.
What does your role as Field Service Technician entail?
I am responsible for the service and maintenance of our customers’ communication equipment, which is done both in the field and in our shop. I complete programming and testing, as well as troubleshooting and repair work.
What led you to work at Radicom and this industry?
I have always been involved in the communications industry. I had worked for large organizations in the past, and I felt that I was only a number, just another cog on the wheel. I was looking for a place that cares for its employees like family. When given the opportunity to join the team here at Radicom, I found that feeling. At Radicom, you are treated as an individual. There is a bond that develops between you and your coworkers that is sometimes difficult to explain but easy to sense and feel.
What does a typical day look like for you?
In this business, there is no such thing as a typical day—which is another reason I like working at Radicom. I am involved with a very diverse group of customers, each with its own specific communication needs. Every day brings a different set of tasks, so I have to maintain flexibility and fluidity. One day I could be programming two-way radios for a customer, and the next day I could be troubleshooting a 9-1-1 dispatch system because a center has lost full communication with its officers.
What are you most passionate about at work?
I am passionate about working to meet, or exceed, the customer’s expectations. I try to always provide our customers with the best service that I can.
Any favorite projects? Could you share a little about them?
This question is difficult for me to answer because each project is unique, with its own excitement and challenges. But if I must choose a single project, it would be where we expanded upon an existing microwave radio system. For at least a year after we completed the project, we were plagued with several intermittent issues. I had to delve deeply into the product and troubleshoot the challenges with product customer support. During this time, I not only learned about that specific microwave equipment, but also how to apply some of the same troubleshooting techniques to other systems and products.
What activities do you enjoy in your spare time?
I like to spend time with my family. We enjoy traveling and sightseeing, although we haven’t been able to do this as much lately. I also enjoy working on different hands-on projects around the house, such as woodworking.
Tell us something that others may not know about you.
Many years ago, I had the opportunity to rebuild some old computers into working PCs for local senior centers. At one point, I had 15 computers being built assembly line-style on my workbench. The computers allowed the seniors to learn how they could keep in touch with family and friends through email and other early forms of ‘social networking,’ as this was well before smartphones and the apps we have today. Being able to use my skills and knowledge to help others was very rewarding.